CBC WORKSHOP ASSISTANT

A FEW QUICK QUESTIONS

WHAT CAN WE HELP YOU WITH?

Choose the option that best describes what you need.

Select all that apply.

ANYTHING ELSE ABOUT THE NOISE?

This part is optional, but any extra detail can help our workshop team.

TELL US ABOUT THE VEHICLE

A few details help us identify your vehicle correctly and give you better advice.

You can find this on your licence disc. VIN helps us identify the correct vehicle and parts.

0 / 17

Please enter a valid 17-character VIN before continuing.

If you're unsure, leave this blank and send us a clear photo of your licence disc on WhatsApp.

PHOTOS CAN REALLY HELP

Once WhatsApp opens, send us any useful photos too. This could include your licence disc, dashboard warning lights, leaks, damaged parts, unusual wear or anything else that may help.

TELL US A LITTLE ABOUT YOU TOO

Let us know who we're helping so we can address your quote correctly.

WE HAVE ENOUGH TO GET STARTED

This isn't an online diagnosis. The information you've given us helps the CBC team understand where to start.

NEXT STEP

Send your enquiry to CBC on WhatsApp and our team can take it from there.

HAVE PHOTOS?

Once WhatsApp opens, please send any relevant photos too, especially your licence disc, warning lights, leaks, damaged components or anything else that may help.

WORKSHOP SERVICES

SUSPENSION & STEERING

SAFER HANDLING.
A SMOOTHER, MORE CONTROLLED DRIVE.

From knocks, vibrations and uneven tyre wear to steering play and worn suspension components, we diagnose the cause before recommending the work your vehicle actually needs.

NEED A QUOTE? →

SUSPENSION & STEERING CARE

Your suspension and steering systems work together to keep the vehicle stable, controlled and comfortable on the road. At CBC, we inspect and test the system to identify the actual cause of poor handling, noises, wear or steering problems before recommending repairs.

THOROUGH
INSPECTION

COMPONENT
TESTING

TECHNICAL
INFORMATION

HONEST
ADVICE

SUSPENSION & STEERING SERVICES

WHAT CAN WE HELP WITH?

From worn shocks and suspension bushes to steering faults, wheel bearings and difficult-to-find handling problems, we inspect the system and identify what actually needs attention.

Technician working on a vehicle shock absorber and suspension
01

SHOCKS & STRUTS

Inspection and replacement of worn or damaged shock absorbers and struts.

Suspension control arms and bushes being inspected in the workshop
02

CONTROL ARMS & BUSHES

Diagnosis and repair of worn bushes, control arms and related suspension components.

Ball joints and suspension linkages on a workshop bench
03

BALL JOINTS & LINKAGES

Checking ball joints, stabiliser links and other suspension joints for wear or play.

Technician repairing steering rack and steering components
04

STEERING COMPONENTS

Diagnosis and repair of steering racks, tie rods, rack ends and related components.

Technician using a workshop press for wheel bearing and hub repair
05

WHEEL BEARINGS & HUBS

Investigating bearing noise, excessive play and hub-related faults.

Technician diagnosing a vehicle suspension and steering fault
06

SUSPENSION &
STEERING DIAGNOSIS

Finding the cause of knocks, vibrations, wandering, uneven tyre wear and poor handling.

SIGNS SOMETHING MAY NEED ATTENTION

IS YOUR VEHICLE DOING ANY OF THESE?

Suspension and steering faults can show up in the way your vehicle sounds, feels, handles or wears its tyres. If you are noticing any of these symptoms, it is worth having the vehicle inspected.

01

KNOCKING OR
CLUNKING NOISES

02

VIBRATION IN THE
STEERING WHEEL

03

WANDERING OR
PULLING TO ONE SIDE

04

UNEVEN OR RAPID
TYRE WEAR

05

LOOSE OR VAGUE
STEERING

06

SQUEAKING OR
CREAKING NOISES

07

HARSH OR
BOUNCY RIDE

08

HEAVY OR STIFF
STEERING

Technician inspecting and servicing a vehicle suspension and steering system

MORE THAN JUST
REPLACING PARTS

We don't just replace components. Our structured diagnosis process combines visual inspection, physical testing and technical information to accurately identify the cause of the problem. This helps us recommend the right repair and avoid unnecessary parts replacement.

01

INSPECT

Visual and physical inspection of suspension and steering components.

02

TEST

Check for play, movement, noise and other signs of wear or failure.

03

ANALYSE

Assess the findings alongside vehicle-specific technical information.

04

CONFIRM

Identify the component or underlying fault responsible for the symptoms.

05

REPAIR

Recommend and carry out the appropriate repair, with wheel alignment arranged through our trusted partners where required.

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Suspension and steering systems vary considerably between vehicles. The components fitted, inspection methods and repair requirements depend on the vehicle's design and the fault identified.

WHY CHOOSE CBC FOR
SUSPENSION & STEERING?

THOROUGH INSPECTION

Suspension and steering components checked for wear, damage and excessive movement.

TECHNICAL INFORMATION

Vehicle-specific specifications and technical information used where required.

SKILLED DIAGNOSIS

Finding the cause of poor handling, noises or steering problems before replacing parts.

COMPLETE REPAIR APPROACH

From component repairs to arranging wheel alignment through our trusted partners where required.

SUSPENSION & STEERING DONE PROPERLY

GOOD HANDLING ISN'T JUST ABOUT COMFORT.
IT'S ABOUT CONTROL.

Worn suspension or steering components can affect stability, tyre wear and how your vehicle responds on the road. We inspect the system, find the cause and recommend what actually needs attention.

FREQUENTLY ASKED QUESTIONS

Suspension and steering problems can affect handling, comfort, tyre wear, wheel alignment and vehicle stability. Here are some of the questions we are commonly asked.

What are the most common suspension faults? +

Common suspension faults include worn shock absorbers or struts, damaged bushes, worn ball joints, control arm problems, stabiliser link wear and wheel bearing faults. The symptoms can overlap, so inspection is important before deciding which components need attention.

Why is my vehicle pulling to one side? +

Pulling can have several causes, including tyre or pressure differences, wheel alignment, worn suspension components, steering faults or even a braking issue. We can inspect the vehicle to identify what is causing the behaviour before recommending the appropriate repair or alignment.

What causes vibration in the steering wheel? +

Steering-wheel vibration can come from several areas of the vehicle, including wheels and tyres, wheel bearings, steering components, suspension wear or braking components. When the cause is not obvious, proper inspection helps avoid replacing parts unnecessarily.

Do you replace shocks and struts? +

Yes. We can inspect worn or damaged shock absorbers and struts and replace them where required. We also assess the surrounding suspension components so that other wear or damage is not overlooked.

How do I know if a control arm or bush is worn? +

Worn control-arm bushes can contribute to knocking or clunking noises, unstable handling, steering movement and abnormal tyre wear. Because similar symptoms can be caused by other components, we physically inspect the suspension for excessive movement, damage and wear.

Can you diagnose steering rack problems? +

Yes. Steering problems can involve the rack itself or related components such as tie rods, rack ends, joints and mountings. We assess the steering system to determine where the fault is coming from before recommending the appropriate repair.

How important is wheel alignment? +

Wheel alignment is important for stable handling, predictable steering and even tyre wear. Worn suspension or steering components can affect alignment, which is why any underlying faults should be addressed first. Where alignment is required, including after relevant suspension or steering repairs, we can arrange it through our trusted wheel-alignment partners as part of the repair process.

Why is there a knocking noise when I drive over bumps? +

Knocking over bumps can be caused by worn bushes, ball joints, stabiliser links, shock or strut components, mountings or other suspension parts. The location and type of noise provide useful clues, but the vehicle should be inspected to confirm the cause.

NOT SURE WHAT YOUR SUSPENSION NEEDS?

Tell us what your vehicle is doing and let the CBC team help you work out the next step.

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